ADA Complaint/Grievance

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How do I file a complaint with the City?

Complete the complaint form and submit to ada@wenatcheewa.gov or the clerk's office.

City of Wenatchee
Attn:  City Clerk's Office 
129 South Chelan
PO Box 519
Wenatchee WA 98807

Voice: (509) 888-6204
TTY Relay: 711
Fax: (509) 888-3636
Email: ada@wenatcheewa.gov

What happens after I file a complaint?

After the City receives the complaint, the ADA Coordinator may contact you to complete the process. The received information will be processed. Within 30 calendar days ADA coordinator will respond in writing and where appropriate, in a format accessible to the complainant.

The response will explain the position of the City of Wenatchee and offer options for substantive resolution of the complaint.

Grievances of complaint process.

The Executive Services Director will serve as the point of appeal regarding ADA grievances.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, you or your designee may appeal the decision within 15 calendar days after receipt of the response online by completing a grievance procedure and submit to ada@wenatcheewa.gov or mail to the Executive Services Director at the Clerk's office (address listed above).

Within 15 calendar days of the appeal receipt, the City Executive Services Director (or designee) will contact the complainant to discuss and find possible resolution. Within 15 calendar days after meeting the City Executive Services Director (or designee) will respond in writing, and where appropriate, in a format accessible to the complainant.

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