The City of Wenatchee prepares utility bills for water, sewer and storm drain services. The billing cycle depends on the type of customer and where the services are provided. Residential customers are billed every two months and commercial customers are billed monthly.
The minimum bi-monthly bill for a residential customer inside the City limits, receiving all services is as follows:
|Base Water fee ¾ inch meter (no consumption)
|Water consumption per 100 cubic feet
|Storm drain base fee
|Estimated Utility Tax
|Minimum bill without consumption
Bills are due 30 days after bill date and are considered delinquent 32 days after bill date. Delinquent or disconnection notices are mailed 35 days after bill date. Customers may be subject to disconnection and/or collection procedures if the bill remains unpaid 45 days after bill date. If you are unable to pay prior to disconnection or collection, please contact:
Utility Billing Clerks at (509) 888-3600
As a landlord, you are ultimately responsible for the utility bill associated with your rental property. The utility bill will be mailed to you unless you complete a Utility Owner Authorization letter, which allows the City to bill your tenant directly. However, you are still responsible for the amount due in the event your tenant does not pay the bill. You will receive a disconnect notice to inform you if/when the bill is past due.
It is City policy not to disconnect water when the tenant moves out. We will disconnect the water upon authorization from the landlord.
If you have any questions, please contact:
Customer Service Representatives and Billing Specialists at (509) 888-3600.
The City of Wenatchee provides water and sewer services to customers within the City limits as well as to some customers outside the City limits. If you have a question about whether or not your property is within the City, please contact the City’s Community Development Department at (509) 888-3200. It is possible that your property may be outside the water service area. In that case, you need to contact the Chelan County Public Utility District at (509) 663-8121.
If you wish to connect your property to the City sewer, please contact the Public Works Department at (509) 888-3200.
The City contracts with Waste Management Inc., for garbage, recycling and yard-waste collection services. Effective April 1 2014, Waste Management is responsible for collection and billing of both residential and commercial solid waste customers. All services are remaining unchanged.
For new service or to stop and start existing service, please contact Waste Management at (877) 466-4668 or go to their website wmnorthwest.com/wenatchee.
Electronic Billing (Ebill)
The City of Wenatchee now has the ability to deliver your utility bill electronically through email. If you would like to participate in Ebill select the link below to complete the form and email it to our Utility Billing Department at Business@wenatcheewa.gov or send by mail or in person at 129 South Chelan Avenue, Wenatchee, WA 98801.
Ebill Enrollment form (English) Ebill Enrollment form (Spanish)