The City requires all new customers to bring at least one United States issued form of identification to City Hall, 129 South Chelan Avenue, when applying for utility services.
The City requires a utility deposit of $100.00. This deposit can be waived if the customer can provide a 12-month history from a previous utility provider showing good credit (less than 2 late charges and no disconnections). The deposit may also be waived if the customer has a co-signer. The co-signer must complete an agreement, be a current utility customer and have a good payment history. The deposit will be applied to the customer’s account after 12 months from the date of receipt. If the customer closes the account before this time, the deposit will be applied to the closing bill and any excess will be refunded.
The City offers a senior/disabled low income discount to qualifying utility customers. If you would like more information, please call (509) 888-3600 and choose option 1.
As a landlord, you are ultimately responsible for the utility bill associated with your rental property. The utility bill will be mailed to you unless you complete a Utility Owner Authorization letter, which allows the City to bill your tenant directly. However, you are still responsible for the amount due in the event your tenant does not pay the bill. You will receive a disconnect notice to inform you if/when the bill is past due.
It is City policy not to disconnect water when the tenant moves out. We will disconnect the water upon authorization from the landlord/property owner.
If you have any questions, please contact:
Utility Customer Service at (509) 888-3600 option 1.